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  1. Programs
  3. Administrative Medical Assistant

Administrative Medical Assistant

Central Alabama Community College

Short-Term CertificateNon-degree

Become a contributor for free to openly demonstrate student outcomes, industry alignment & eligibility criteria.

Embedded stackable Short-Term Certificate awarded while pursuing the AAS in Medical Assisting Technology. Focuses on the administrative tasks of medical office assistants including medical office procedures, electronic health records, insurance billing, and front office operations.

Format

In-Person

Eligibility Calculator

Which aid programs apply to this program?

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Program Pathways

Credentials this program stacks toward

No program pathways.

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Course Pathway

1 course in this program

11 course
MAT 121
3 credits
Program Requirements

Courses required to complete this program

MAT 121MEDICAL ADMINISTRATIVE PROCEDURES II
3 cr
Program Details

Detailed information about this program

No detailed information available.

Requirements

What you need to earn this credential

No requirements listed.

Financial Aid

Eligible funding programs

No funding information available.

Scholarships

No scholarships listed.

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Locations

Where this program is offered

  • Alabama

    Alabama

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Related Programs

Programs related to this one

No related programs.

Skills & Competencies

Skills developed through this program

Auto-populated·from O*NET via SOC 43-6013.00

Skills

SpeakingActive ListeningReading ComprehensionWritingCritical ThinkingService OrientationComplex Problem SolvingCoordinationTime ManagementSocial PerceptivenessMonitoringJudgment and Decision Making

Knowledge

Customer and Personal ServiceEnglish LanguageMedicine and DentistryAdministrativePersonnel and Human ResourcesAdministration and ManagementSales and MarketingMathematicsBiologyPsychology

Abilities

Oral ComprehensionWritten ComprehensionOral ExpressionSpeech RecognitionSpeech ClarityNear VisionWritten ExpressionDeductive ReasoningInductive ReasoningInformation OrderingProblem Sensitivity

Tasks

  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Complete insurance or other claim forms.
  • Confer with customers by telephone or in person to provide information about products or services, t
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, o
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Evaluate the functioning of the neuromuscularskeletal system and the spine using systems of chiropra
  • Diagnose health problems by reviewing patients' health and medical histories, questioning, observing
  • Perform a series of manual adjustments to the spine or other articulations of the body to correct th

Technology

Medical softwareBilling and invoicing softwareOffice suite softwareAccounting softwareWord processing softwareNetwork conferencing softwareDocument management softwareGraphics or photo imaging softwareHuman resources softwareData base user interface and query softwareCategorization or classification softwareInformation retrieval or search software

Tools

Credit card processing machinesDesktop computersDictaphonesHospital intercom equipmentLaptop computersLaser facsimile machinesLaser printersMulti-line telephone systemsNotebook computersPersonal computersPhotocopying equipmentScannersSwitchboardsAutodialing systemsAutomatic call distribution ACD systemCalling line identification equipmentCash registersDialed number identification systems DNISGlobal positioning system GPS receiversOn hold playersPersonal digital assistants PDAPredictive dialersVoice broadcasting systemsWireless telephone headsetsWireless telephone systems10-key calculatorsBarcode attachment equipmentBarcode scannersEncodersFlat-top scanners

Work Values

RelationshipsSupportWorking ConditionsAchievementRecognitionIndependence
Career Pathways

Occupations this program prepares you for

  • Medical Secretaries and Administrative Assistants43-6013.00
  • Customer Service Representatives43-4051.00
  • Medical Records Specialists29-2072.00
What You'll Learn

Key competencies developed through this program

Auto-populated·from NSX Competency Framework

Mastery: emerging (Level 1)(based on Short-Term Certificate)

  • Incoming telephone calls — answer and route to appropriate clinical or administrative staff following scripted protocols in a supervised medical office setting.
  • Patient appointment requests — schedule and confirm using an electronic scheduling system under direct supervisor guidance in an outpatient clinic.
  • Insurance claim forms — complete basic fields with patient demographic data under close supervision using billing and invoicing software.
  • Visitors to the front desk — greet, ascertain the purpose of visit, and direct to the correct department following posted office procedures.
  • Medical records and correspondence — transmit via fax, e-mail, or postal mail using standard templates provided by the practice.
  • Patient intake documents — collect and organize into designated physical or electronic folders under supervisor direction in a clinical administrative area.
  • Laboratory results and routing slips — receive, sort, and deliver to the assigned provider or nurse using established office workflow charts.
  • Patient intake forms — assist patients in completing basic demographic and insurance fields during check-in under staff oversight.
  • Word processing software — produce simple letters and memos from dictation or template files with attention to spelling and formatting.
  • Office suite software — perform basic data entry into spreadsheets and databases as directed to support daily administrative tasks.

Some details on this page are auto-populated from public workforce data sources: O*NET (opens in new tab), BLS (opens in new tab), College Scorecard (opens in new tab), DOL Training Provider Results (opens in new tab), NSX (opens in new tab). Provided in partnership with LER.me Career Intelligence.

Student Outcomes

Performance metrics for this program

Completion Rate
Not reported
Placement Rate
Not reported